Frequently Asked Questions

What is my order status?

You can check your order status by going to the My Account page under Overview or Purchase History.


The item I ordered is in stock, when will it ship?

Items that are in stock will ship in approximately 5-7 business days. The estimated ship date will be listed on your sales order in the order confirmation email.


The item I ordered is out of stock, when will it ship?

Delivery times for out of stock items vary. Most out of stock items will ship in approximately 3-6 weeks. The estimated ship date will be listed on your sales order in the order confirmation email.


What is my tracking number?

The tracking number will be listed on your invoice.


What countries do you ship to?

Our products are only available for shipping within the United states.


How can I contact your sales department, customer service, technical support, or service center?

You can reach us through the Contact Us form and we will contact you as soon as possible.


What is your shipping policy?

You can see our shipping policy her e.


What is your cancellation and return policy?

You can see our cancellation and return policy here.


Can I rent a product?

We do not offer product rentals.


Where is your office located?

Our office is in Plano, Texas.


My question was not answered here. Who can I contact?

Please fill out the Contact Us form and we will reach out to you as soon as possible.